Our return
policy is very simple, and is applicable *world-wide*.
If you are not completely
satisfied in every way with a purchase from us, return it within 14
days of receipt in new, and
unaltered condition (as you received it)
for a 100% refund of your purchase price.
Because we pay for FedEx shipping
to you on all outgoing orders, return shipping is at your expense.
Jewelry items must be
returned in as-received (new) condition!
Please do not wear your purchase for daily wear until you are sure
you wish to keep it! We have to protect ourselves from customers
ordering nice pieces so they can wear it to their important event,
and then return it (i.e. never intending to really purchase the
item)...thus, items that have been
worn will be returned with no refund offered.
Right of
refusal to accept orders: We also
reserve the right to refuse orders from any customer who appears to be
window-shopping via our liberal exchange policy. We are more than happy
to work with you via email to help ensure your first purchase is the
correct one for you.Barring any holidays, we are usually able to credit your return within
24 hours and will email you your credit card transaction id to show that
we have credited your account back.
To return an item, please
email us to let us know you are
returning it, and then return the item securely placed in its original
packaging, via a FedEx or UPS *box* (not envelope) to our office as
follows:
